It worries me that it actually hurts my head to think of things to reflect about. Although, it is painful, I believe it is necessary to empty my noggin of all my personal worries, and take the time to reflect over my work, goals, and areas of improvement.
Besides learning how to incorporate technology into my work to improve communication with teachers and fellow C&I cube dwellers, my next goal is to learn how to deal with difficult participants. I would love to hear your suggestions or experiences!
Uncertainty
14 years ago
i try to take the high road. i think in the end the audience is going to see it not as a concession, but as class. at least that is what i am hoping; the whole kill 'em with kindness which is tough for me but seems to work. as far as coming up with blog content, i have found that reading the right books had kept my mind going and the ideas flowing. also, reading other blogs, not just c&i, can get he juices flowing as well.
ReplyDeleteIt really depends on the participant and the concern. Practice using discernment...some cases are worth IGNORING! My number one rule is I try not to take it personal! I've found most times participants are like me HUMAN! They may have some issues( headache, tired, confused, mad, goofy, lazy,sick) when entering into a place of learning. So, if you notice someone is having a diffuculty --confront them face to face and privately if needed! DISCERNMENT, DISCERNMENT
ReplyDeleteWhat are some of the difficulties?
The book --How to Make Presentations That Teach and Transform.
I agree with Laura. Try not to take it personal. Many participants come in our trainings for different reasons, and it is not always their choice to be there in the first place. Sometimes they just want to vent. As a rule, I do allow them a little time to vent and other participants to comment, and then bring everybody back to the issue at hand.
ReplyDeleteConnecting with participants as soon as they arrive helps me to squelch possible problems early on. Once you've connected with folks, it will be hard for them to become "the problem child." Most difficult participants have a need to be heard. They often lack a sense of self-efficacy and simply want someone to listen to and validate their opinions. Be a good listener and respond authentically. Laura said it right--discernment is key.
ReplyDelete